Privacy policy
Last Updated: May 25, 2026
At Sentisia, your privacy matters to us. We believe shopping online should feel safe, transparent, and trustworthy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with our services.
By using our website and services, you agree to the practices described in this policy.
Information We Collect
To provide you with a smooth shopping experience, we may collect certain personal information when you interact with Sentisia.
This may include:
- Your name, email address, phone number, and shipping or billing address
- Payment and transaction details
- Account login information and preferences
- Products you browse, save, purchase, return, or add to your cart
- Messages or inquiries you send to our support team
- Device information such as browser type, IP address, and usage activity on our website
We only collect information that helps us operate our store effectively and improve your experience.
How We Collect Your Information
We collect information in a few different ways:
Information You Provide
When you create an account, place an order, subscribe to emails, or contact us directly, you voluntarily provide personal information.
Automatic Data Collection
Some information is collected automatically through cookies and similar technologies when you browse our website. This helps us understand how visitors use our store and allows us to improve performance and personalization.
Third-Party Services
We may receive information from trusted partners and service providers that help us operate our business, including payment processors, analytics providers, and shipping services.
How We Use Your Information
We use your information to provide a reliable and personalized shopping experience. This includes:
- Processing and delivering your orders
- Managing payments, returns, and exchanges
- Providing customer support
- Sending order updates and important service notifications
- Improving website functionality and user experience
- Personalizing product recommendations
- Preventing fraud and protecting our store from unauthorized activity
- Sending promotional emails or marketing communications, when permitted by law
You can unsubscribe from marketing emails at any time through the link included in those messages.
Cookies and Tracking Technologies
Sentisia uses cookies and similar technologies to improve website performance, remember your preferences, and better understand how visitors interact with our store.
Cookies may also help us provide relevant advertising and personalized content.
Most browsers allow you to control or disable cookies through your settings. Please note that disabling cookies may affect certain features of the website.
Sharing Your Information
We do not sell your personal information.
However, we may share your information with trusted third parties when necessary to operate our business and provide our services, including:
- Payment processors
- Shipping and delivery providers
- Website hosting and analytics services
- Marketing and advertising partners
- Fraud prevention and security services
These third parties only receive the information needed to perform their services and are expected to protect your data.
We may also disclose information if required by law or to protect our legal rights and business operations.
Shopify Services
Sentisia is powered by Shopify. As part of providing our online store, Shopify may process certain personal information related to your use of the website, purchases, and interactions with our services.
To learn more about how Shopify handles personal information, please review Shopify’s Privacy Policy.
Data Security
We take reasonable precautions to protect your personal information from unauthorized access, misuse, loss, or disclosure.
While we work hard to keep your information secure, no online transmission or storage system can be guaranteed to be completely secure.
We recommend using strong passwords and keeping your account credentials confidential.
Data Retention
We keep your personal information only for as long as necessary to:
- Provide our services
- Fulfill legal and financial obligations
- Resolve disputes
- Enforce our policies and agreements
When information is no longer required, we securely delete or anonymize it.
Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- Access the information we hold about you
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent for marketing communications
- Request a copy of your personal information
- Restrict or object to certain types of data processing
To exercise any of these rights, please contact us using the details below.
Children’s Privacy
Our website and services are not intended for children under the age of 16.
We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take appropriate steps to remove it.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites.
We encourage you to review the privacy policies of any third-party sites you visit.
International Data Transfers
Because some of our service providers operate globally, your information may be processed outside your country of residence.
When transferring personal information internationally, we take reasonable measures to ensure your data remains protected in accordance with applicable privacy laws.
Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in our services, legal requirements, or business practices.
Any updates will be posted on this page along with the revised effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, you can contact us at:
Sentisia
Email: ujunwapauline80@gmail.com