Terms of service

Last Updated: May 25, 2026

Welcome to Sentisia. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or purchasing from us, you agree to these terms. If you do not agree, please do not use our services.

Throughout these Terms, “Sentisia,” “we,” “us,” and “our” refer to Sentisia and its online store.

1. Eligibility and Account Use

By using our website, you confirm that you are at least the age of majority in your place of residence or have permission from a parent or legal guardian.

When creating an account or placing an order, you agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account.

We reserve the right to suspend or terminate accounts that contain false information, violate these Terms, or are used for suspicious or unauthorized activity.

2. Products and Availability

We do our best to present our products as accurately as possible. However, actual colors, textures, and appearance may vary depending on your screen settings and device.

All products are subject to availability. We may update, modify, limit, or discontinue products at any time without prior notice.

We also reserve the right to limit quantities or refuse orders when necessary.

3. Orders and Acceptance

Placing an order with Sentisia does not automatically guarantee acceptance. Once your payment is processed and your order is confirmed, you will receive an order confirmation email.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

  • Product availability
  • Pricing or listing errors
  • Suspected fraud or unauthorized transactions
  • Violation of these Terms

If an order is canceled after payment has been made, an appropriate refund will be issued.

4. Pricing and Payments

All prices displayed on our website are listed in the applicable currency and may change without notice.

Shipping fees, taxes, customs duties, or import charges may apply depending on your location and are the responsibility of the customer unless otherwise stated.

By making a purchase, you confirm that:

  • The payment information you provide is accurate
  • You are authorized to use the selected payment method
  • Charges incurred will be honored by your payment provider

5. Shipping and Delivery

Delivery times are estimates and may vary depending on your location, courier services, customs clearance, weather conditions, or other unforeseen circumstances.

Sentisia is not responsible for shipping delays once an order has been transferred to the delivery carrier.

Customers are responsible for providing accurate shipping information. We are not liable for lost packages caused by incorrect addresses provided at checkout.

6. Returns and Refunds

Returns, exchanges, and refunds are handled according to our Refund Policy.

Please review our Refund Policy carefully before making a purchase.

7. Intellectual Property

All content on the Sentisia website — including logos, designs, graphics, product images, text, videos, branding, and website layout — is owned by or licensed to Sentisia and protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially use any content from our website without prior written permission.

Unauthorized use of our content may result in legal action.

8. Third-Party Services and Links

Our website may include links to third-party websites, applications, or services. These links are provided for convenience only.

We are not responsible for the content, policies, security, or practices of third-party websites and encourage you to review their terms and privacy policies separately.

9. Shopify Platform

Sentisia operates through Shopify, which provides the ecommerce platform that powers our store.

While Shopify enables our online services, all purchases and transactions are made directly with Sentisia. Shopify is not responsible for any issues related to products, orders, refunds, or customer service provided by our store.

10. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

11. User Feedback and Reviews

If you submit reviews, suggestions, feedback, or other content to Sentisia, you grant us permission to use, publish, edit, reproduce, or share that content for marketing, promotional, or business purposes without compensation.

You agree not to submit content that is unlawful, abusive, defamatory, misleading, or violates the rights of others.

We reserve the right to remove any content that we consider inappropriate or harmful.

12. Accuracy of Information

Occasionally, our website may contain errors relating to pricing, product descriptions, promotions, inventory, or availability.

We reserve the right to correct inaccuracies, update information, or cancel orders affected by such errors without prior notice.

13. Prohibited Activities

You agree not to use our website or services:

  • For unlawful or fraudulent purposes
  • To violate any applicable laws or regulations
  • To distribute malicious software or harmful code
  • To interfere with website security or functionality
  • To collect customer data without authorization
  • To use bots, scraping tools, or automated systems to access the website
  • To impersonate another person or entity

Violation of these rules may result in immediate suspension or termination of access to our services.

14. Disclaimer of Warranties

All products and services provided by Sentisia are offered “as is” and “as available.”

We do not guarantee that:

  • The website will always be uninterrupted or error-free
  • Products will meet every personal expectation
  • Services will always be available without delays

To the fullest extent permitted by law, Sentisia disclaims all warranties, express or implied.

15. Limitation of Liability

To the maximum extent permitted by law, Sentisia shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of our website or services
  • Delayed or failed deliveries
  • Product misuse
  • Website interruptions or errors
  • Unauthorized access to personal information

Our total liability shall never exceed the amount paid for the product or service in question.

16. Indemnification

You agree to defend, indemnify, and hold harmless Sentisia and its affiliates, employees, partners, and service providers from any claims, liabilities, damages, losses, or expenses arising from your violation of these Terms or misuse of our services.

17. Termination

We reserve the right to suspend or terminate your access to our services at any time without prior notice if we believe you have violated these Terms or engaged in harmful, unlawful, or abusive conduct.

18. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of the United Kingdom.

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect operational, legal, or regulatory changes.

Updated versions will be posted on this page with the revised effective date. Continued use of our services after updates means you accept the revised Terms.

20. Contact Information

If you have any questions about these Terms of Service, you can contact us at:

Sentisia

Email: ujunwapauline80@gmail.com