Shipping policy
Last Updated: May 25, 2026
Thank you for shopping with Sentisia. We’re committed to delivering your order as quickly and smoothly as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.
Please note that processing times may be slightly longer during holidays, promotional periods, or high order volumes.
Estimated Delivery Times
Delivery times may vary depending on your location and local courier services.
United States: 8–12 business days
United Kingdom: 8–12 business days
Canada: 8–15 business days
Europe: 8–15 business days
Australia & New Zealand: 8–15 business days
International Orders: 10–20 business days
Please note that these delivery times are estimates and are not guaranteed.
Tracking Information
Tracking details will be sent to your email once your order has been shipped.
Please allow a few business days for tracking updates to appear after receiving your confirmation email.
Shipping Delays
While we work hard to ensure timely delivery, occasional delays may occur due to customs inspections, weather conditions, carrier delays, high shipping demand periods, or incorrect shipping information.
Sentisia is not responsible for delays caused by shipping carriers or customs processing.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping details at checkout.
If an incorrect or incomplete address is submitted, we may not be able to guarantee successful delivery. Additional shipping fees may apply for reshipment.
Lost or Stolen Packages
Sentisia is not responsible for packages marked as delivered by the shipping carrier.
If you believe your package has been lost or stolen, please contact the shipping carrier directly. You may also contact us and we’ll do our best to assist you.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by your country.
These charges are the responsibility of the customer and are not included in our product prices or shipping fees.
Contact Us
If you have any questions regarding shipping or your order, please contact us at: