Refund policy
Last Updated: May 25, 2026
At Sentisia, we want you to feel confident shopping with us. If there’s an issue with your order, we’re here to help and will work with you to find the best possible solution.
Returns
We offer a 30-day return policy, meaning you have 30 days from the date your order is delivered to request a return or refund.
To be eligible, items must:
- Be unused and in their original condition
- Include original packaging and tags where applicable
- Be accompanied by proof of purchase or order confirmation
Please contact us before sending any item back, as unauthorized returns may not be accepted.
How to Request a Return or Refund
To start a return or refund request, please email us at:
To help us process your request quickly, please include:
- Your order number
- A brief explanation of the issue
- Photos of the item if it arrived damaged, defective, or incorrect
Once we review your request, we’ll contact you with the next steps and discuss the most suitable resolution.
Depending on the situation, resolutions may include:
- A replacement item
- Store credit
- A partial refund
- A full refund
Damaged, Defective, or Incorrect Items
Please inspect your order once it arrives.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery so we can resolve the issue promptly.
Including photos in your email will help speed up the process.
Non-Returnable Items
Certain items are not eligible for returns or refunds, including:
- Personalized or custom-made items
- Gift cards
- Final sale or clearance items
- Beauty or personal care products
- Used or worn items
- Perishable goods or hazardous materials
If you’re unsure whether your item qualifies, feel free to contact us before making a return request.
Exchanges
We currently do not offer direct exchanges.
If you would like a different size, color, or item, please contact us first and we’ll help guide you through the available options.
European Union Customers
If your order is delivered within the European Union, you may have the right to cancel or return your order within 14 days of delivery without providing a reason.
Items must still be unused, in original condition, and include proof of purchase.
Please contact us before returning any item so we can provide return instructions.
Refund Processing
Once your request has been reviewed and approved, refunds will be issued to your original payment method.
Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact Us
If you have any questions regarding returns, refunds, or your order, we’re always happy to help.
Sentisia Support
Email: ujunwapauline80@gmail.com